As a Software Engineer focused on customer solutions and operational tooling, you’ll be the engine that helps internal teams and customers get value quickly. Responsibilities:Automate and streamline operational processes to maximize the efficiency of Customer Success and Sales Engineering.Monitor production systems and proactively detect issues before customers call.Build customer-requested features and small integrations that directly improve time-to-value.Triage, investigate, and resolve customer-reported incidents with urgency and clear communication.Analyze operational data to create dashboards and insights that inform product and support decisions.Implement and maintain tooling that improves observability, reliability, and deployment velocity.Partner closely with backend, product, and support teams to drive fast, reliable fixes and enhancements.Customer incidents are resolved faster and with fewer escalations.Repetitive manual tasks are automated and removed from the support workflow.Production monitoring surfaces actionable signals (not noise).Feature requests from Sales/CS get delivered reliably and with strong quality.You are trusted by customer-facing teams as the engineer who gets things done.
